Privacy Policy

InnerRise Psychiatric Services & Wellness PLLC | Effective Date: August 6, 2026

This Privacy Policy describes how InnerRise Psychiatric Services & Wellness PLLC (“InnerRise,” “we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website (https://innerrisepsychiatricsvcs.com) or use our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

 

1. Information You Provide Directly

• Name, date of birth, and contact information (phone number, email address, mailing address)
• Health and mental health history, symptoms, and treatment preferences
• Insurance information and billing details
• Information submitted through our contact forms, prospective client forms, or appointment booking tools

1. Information Collected Automatically

• IP address and browser type
• Pages visited, time spent on pages, and referring URLs
• Device information and operating system
• Cookies and similar tracking technologies

1. Protected Health Information (PHI)

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected during your care is governed by our Notice of Privacy Practices (NPP), which you will receive separately. PHI is treated with the highest level of confidentiality and is used only as permitted or required by law.

2. How We Use Your Information

We use the information we collect to:

• Schedule and conduct appointments, evaluations, and treatment sessions
• Communicate with you regarding your care, appointments, and administrative matters
• Process insurance claims and billing
• Maintain and improve our website and services
• Comply with legal and regulatory obligations
• Respond to your inquiries and support requests
• Send appointment reminders and wellness updates (with your consent where required)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With healthcare providers involved in your care (e.g., referring physicians, specialists) as permitted by HIPAA
• With insurance companies and billing services for claims processing
• With third-party service providers who assist in operating our website and delivering our services (subject to confidentiality agreements)
• With government agencies or law enforcement when required by law or court order
• To protect the safety and rights of our patients, staff, or the public where legally permissible

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand user behavior. You may control cookie settings through your browser. Note that disabling cookies may affect some functionality on our site.

We may use analytics tools (such as Google Analytics) that collect non-identifiable information about how visitors use our website. These services have their own privacy policies governing their use of such data.

5. Data Retention

We retain personal information and medical records in accordance with applicable Massachusetts state law and federal regulations. Clinical records are generally retained for a minimum of seven (7) years from the date of last service, or longer as required by law. Non-clinical website data is retained only as long as necessary for the purposes described in this policy.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. These include:

• Encrypted electronic health records systems
• Secure, password-protected administrative systems
• Staff training on privacy and data protection
• Restricted access to PHI on a need-to-know basis

No method of transmission over the internet or electronic storage is 100% secure. While we take every precaution, we cannot guarantee absolute security.

7. Your Rights

Depending on your location and applicable law, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and clinical record-keeping requirements
• Opt-out: Opt out of non-essential communications such as marketing emails
• HIPAA Rights: As a patient, you have additional rights under HIPAA, including the right to access and amend your health records as outlined in our Notice of Privacy Practices

To exercise any of these rights, please contact us at [email protected] or 508-503-6807.

8. Children’s Privacy

We provide services to minors under the supervision of a parent or legal guardian. The collection of health information from minors is handled in accordance with HIPAA, applicable Massachusetts law, and the Child Online Privacy Protection Act (COPPA) where applicable. We do not knowingly collect personal information from individuals under the age of 13 through our website without verifiable parental consent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

InnerRise Psychiatric Services & Wellness PLLC

841 Main Street, Suite 1B, Walpole, MA 02081

Phone: 508-503-6807

Email: [email protected]

 

Last updated: August 6, 2026